Last updated: 15 September 2025

This Privacy Policy describes how EasyWayBD ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit https://easywaybd.com and any related services, apps, or communications (collectively, the "Service"). By using the Service, you agree to the practices described here.

Who we are. EasyWayBD, 16 Indira Rd, Dhaka 1215, Bangladesh. Email: support@easywaybd.com. Phone: +8801996409202.

1) Scope

This Policy applies to data collected through the Website, contact forms, customer support, user accounts, and any payment/exchange workflows we operate or integrate with. It does not cover third‑party websites or services that we do not control.

2) Information We Collect

We may collect and process the following categories of personal data:

• Account & Contact Data: name, username, email, phone, profile information.

• Identity & KYC Data (where required): NID/passport, date of birth, address, photographs/selfies for verification, proof of address, and any other KYC/AML documentation permitted by law.

• Transaction & Financial Data: order history, payment confirmations, wallet addresses you provide, bank/payment references, exchange details, timestamps, and amounts.

• Technical & Usage Data: IP address, device identifiers, browser type/version, pages visited, time/date stamps, referral URLs, error logs and diagnostics, approximate geolocation.

• Communications: messages you send to us (email, forms, chat), call logs and recordings where allowed.

• Cookies and Similar Technologies: pixels, tags, local storage used for authentication, security, analytics, and preferences. See Section 10.

3) How We Use Your Information

We process personal data to:

• Provide & operate the Service; create and maintain accounts; fulfill orders and service requests.

• KYC/AML & Compliance (where applicable): verify identity, prevent fraud/abuse, detect suspicious activity, and comply with reporting or record‑keeping duties under applicable laws.

• Customer support & communications: respond to inquiries, send notifications about changes, security alerts, and service messages.

• Marketing (optional): send offers or updates similar to what you already use; you may opt out at any time.

• Analytics & improvements: analyze usage trends, measure performance, develop new features, and enhance security.

• Legal & safety: protect our rights, investigate misuse, and comply with lawful requests from authorities.

4) Legal Bases for Processing

Depending on your interaction, we rely on one or more of the following:

• Contract (to deliver requested services);

• Consent (for certain marketing/cookies or where required by law);

• Legitimate interests (to operate, secure and improve the Service);

• Legal obligations (e.g., KYC/AML, tax, accounting, court orders).

5) Sharing & Disclosure

We may share data with:

• Service providers/processors: hosting, security/CDN, analytics, payments, ID verification, communication tools—all bound by confidentiality and data‑processing terms.

• Business partners: when needed to fulfill a service or when you choose integrations.

• Corporate transactions: as part of a merger, acquisition, or asset transfer.

• Regulators & law enforcement: when legally required or to protect rights, users, and public safety.

• With your direction/consent: e.g., when you request we transmit information to a third party.

6) International Data Transfers

Our vendors or servers may be located outside Bangladesh. Where we transfer data cross‑border, we use appropriate safeguards (e.g., contractual clauses) and only when permitted by applicable law.

7) Data Retention

• We retain personal data only as long as necessary for the purposes set out in this Policy.

• KYC/AML & transaction records may be retained for at least five (5) years or longer if required by applicable law or to resolve disputes and enforce agreements.

• When retention is no longer necessary, we securely delete or anonymize data.

8) Your Rights

Subject to applicable law, you may have the right to:

• Access your data and request a copy;

• Correct inaccurate or incomplete data;

• Delete your data (subject to legal/contractual limits);

• Object or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Portability (receive data in a structured, machine‑readable format where applicable).
  To exercise rights, contact support@easywaybd.com. We may need to verify your identity before acting on your request.

9) Security

We implement technical and organizational measures (encryption in transit, access controls, monitoring, backups). No online platform is 100% secure, but we work continuously to protect your data.

10) Cookies & Tracking

We use strictly necessary cookies (login, session security), functional cookies (preferences), and analytics cookies. You can manage cookies in your browser settings. Some features may not work without certain cookies. If we run a consent banner, your preferences will be honored across visits on the same device/browser.

11) Eligibility & Children

You must be 18+ to create an account or use exchange/payment features. We do not knowingly collect data from children under 13.

12) Third‑Party Links

Our Service may link to external sites we do not control. We are not responsible for their content or privacy practices. Review their privacy policies before sharing data.

13) Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via the Website and/or email. The "Last updated" date at the top will reflect the latest version.

14) Contact & Complaints

EasyWayBD

Address: 16 Indira Rd, Dhaka 1215, Bangladesh
Email: support@easywaybd.com
Phone: +8801996409202

If you believe your privacy rights have been impacted, please contact us first. Where available under applicable law, you may also lodge a complaint with a relevant supervisory authority. We will cooperate with lawful investigations and regulatory inquiries.

Bangladesh‑specific note (informational)

We aim to align this Policy with applicable Bangladeshi laws and emerging data‑protection frameworks. If new regulations (e.g., a national personal data protection ordinance/act) come into force, we will update our practices and this Policy accordingly.